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| Our guarantees? |
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Cancellations: in case of a
cancellation, we do not charge anything if it's done 48 hours prior
to your arrival. In case of cancellations made between 48 hours and
0 hours, we will charge only the first night of your stay. |
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Minimum
price guaranteed:
our prices are constantly brought up to date and are posted by the
hotel itself using its own system, always offering you the direct
prices between the hotel and the clients without intermediaries and
without commission. |
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Secure system SSL:
We will only ask you for your basic information in order to make the
reservation, your information being processed by the SSL technology,
used also by the banks. |
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Talk with us 24/7:
our customer service is available to help and assist the client 7
days a week. you will find more information calling +34 972256673 or
email
info@hotelmontecarlo.net |
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Protection of your information:
The information we ask you for are stored in the DPA, Data
Protection Agency. This information is only needed in order to be
able to make the reservation. |
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Direct payment at the hotel: We do not charge your credit card.
You will have to make the full payment at the hotel. |
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The
Montecarlo Hotel guarantees you the prices you find in our online
reservation system are the best prices available. If you make a
reservation in our web page, and if within 24 hours after the
reservation you find a better price available to the public in an
other web page, the Montecarlo Hotel will charge you the cheapest
price and we will give you an additional 10% discount. |
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Is it applicable to all the
prices? |
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The
best price guaranteed by the Montecarlo Hotel is applicable to
published prices to the public in general on the web. It is not
applicable for groups, special contracts, tour operators, association
members, etc... |
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How do I send a claim? |
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If you
find a cheaper fare than the one booked on our web in the past 24
hours, you will have to send a Best Price Guaranteed claim to our
Reservation Center. We suggest you send an email or fax 972 25 57 03
with evidence you found a cheaper fare, which should show the fare
rules and restrictions and upon availability. Our reservation center
will make sure the information is correct and will contact the client
about the new fare. |
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